Free local delivery is available for orders over $500 within Hong Kong. For orders under $500, delivery fee is paid by customers to the courier firm upon receiving the goods.
Every effort will be made to deliver the goods without undue delay. All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
The goods you order will be delivered to the address you give when you place your order. If delivery cannot be made to your address, you will be informed as soon as possible, we will refund or re-credit you for any sum that has been paid or debited from your credit card for delivery.
Vetz Petz HK will not be liable for any delays and risks of loss or damage in delivery caused by circumstances beyond Vetz Petz HK’s reasonable control.